...how much UPS sucks.

As I said earlier, I thought I was so smart ordering ALL of my Christmas gifts online 10 days before Christmas. However, the Arctic Blast of 2008 hit and suddenly we weren't able to get off our hill or get garbage service, but mail was still being delivered. However, nothing I ordered to be delivered by UPS, Fed Ex or USPS arrived.

I didn't expect much from the USPS because they are basically the post office and therefore, the government and therefore, wouldn't care about customer service. However, personal shipping is a competitive market. I first called Fed Ex about my missing packages and although they said they couldn't deliver, they answered the phone, were very friendly and provided some solutions (where I could pick up one of the four packages from them I was waiting for).

UPS was NOTHING like Fed Ex. They were awful and rude. They made it seem like I should feel sorry for them because they were so far behind in deliveries. I was left wondering, what does UPS do in Michigan or Utah or Colorado or any of the states where there is snow most of the winter. I am pretty sure they still deliver packages. The worst part was they didn't even want you to talk to a live person on the phone. By the time I tricked the phone system to let me talk to a real person, that person was pretty irritated I got through. She left me no solutions and seemed pretty upset to be having to ask any questions.

So Christmas is tomorrow and I have resorted to printing out pictures of the gifts I ordered for all my nieces and nephews. Lucky them! There is nothing like unwrapping a piece of paper showing what they could have gotten is UPS had done their job.

In the future I will make sure to pick Fed Ex rather than UPS for all my shipping needs.

In unrelated news, I am still on the trim Challenge, though it has been awfully hard to stay away from temptation while being snowed in. Boy, I need a run...